Frequently Asked Questions

Do you have a store where I can try on your dresses?
We are a Canadian online store that sells wedding and formal dresses and accessories exclusively online. The reason we can offer lower prices to our customers is because we do not have a brick and mortar shop. The overhead expenses of operating a traditional retail salon can add hundreds of dollars to the price a customer pays for their wedding or formal gown and accessories.

What currency do you use with your store?
We use the Canadian (CA$) dollar as currency for all of our products.

How do I know which size to order?
Please refer to our size chart.

What types of payment do you accept?
We accept the following types of payment through our secure online payment system:
Paypal (Visa, Mastercard, American Express, Discover and eCheck)

Do you charge sales tax?
We apply GST (5%) to all purchases in Canada.

What are your shipping charges?
Currently our dress shipping charges are $40 to most locations in Canada. Our shipping charge includes insurance, signature service, and a tracking number for the order. For more details about our shipping services and estimated delivery times, please read our shipping page.

Do you accept returns?
Special Occasions Bridal is one of the few online stores to offer a return policy on our dresses! For complete details regarding our return policy for dress purchases, please read our Shipping & Returns page.

Do You Have Other Questions?
If you have more questions please contact us for assistance. If you have a question about one of our dresses, please provide us with the dress style, size, color, and the date of your event, so that we can assist you better.